LimpioGo Privacy Policy
Year of update: 2026
1. Personal Data Controller
LimpioGo, located at Calle el Lajial, 2, Vivienda B6, Edificio Cañaymo, 38683 Playa de la Arena, Santiago del Teide, Spain.
2. What Data We Collect
Depending on the User's role (Customer, Worker, Company), we may collect personal identification data, contact details, payment information, identity and business verification documents where applicable, service-related information (including the address and location of the requested service, order history and communications exchanged through the Platform), and, for Workers, real-time location while actively available for orders.
3. Purposes of Data Processing
We process personal data exclusively for the following purposes: • Providing and improving our services • Managing user accounts • Processing payments • Customer support • Legal compliance
4. Legal Bases for Processing
Personal data processing is carried out on the basis of: • User consent • Contract performance • Legal obligations • Legitimate interests
5. Data Retention
We retain personal data only for as long as necessary to: • provide and operate the Platform; • fulfil our contractual obligations to Users; • comply with applicable legal, tax and accounting obligations; • protect the security of the Platform and its Users; • prevent fraud and abuse; • exercise or defend legal claims and resolve disputes. Once personal data is no longer required for any of these purposes, it is deleted or irreversibly anonymised. Data that must be preserved under legal or tax obligations (such as invoicing records) is retained solely for that purpose and access is limited accordingly.
6. Data Sharing with Third Parties
We may share personal data only in the following cases: • With payment providers (such as Stripe), which act as independent controllers for their own regulatory and anti-fraud checks; • With mapping and geocoding providers used to display service locations and calculate routes; • With push-notification and messaging providers used to deliver operational notifications to Users; • With cloud infrastructure providers that host the Platform and its stored content on our behalf; • Between Users of the Platform, but only to the extent necessary to fulfil an accepted order (see the section on Contact Information Sharing below); • Between a Company and the Workers it manages on the Platform, as part of the employment or coordination relationship; • When required by law, by a competent authority or by court order.
7. Contact Information Sharing Between Users
When an order is accepted on the Platform, the Customer and the assigned Worker need to coordinate directly to perform the service. To make this possible, their contact information (in particular, phone number) is made mutually visible only for the period during which it is necessary for the performance of the accepted order, and only while the order remains active. Contact information is not shared with Users before an order is accepted, nor with Users who are no longer assigned to the order (for example, after cancellation, reassignment or completion). Contact information may additionally be transmitted to payment providers as part of their regulatory identity checks when required. Platform administrators retain access to Users' contact information at all times for the purposes of safety, moderation, support and dispute resolution.
8. In-App Communications and Shared Media
The Platform provides an in-app messaging feature that allows the Customer and the assigned Worker to communicate in relation to a specific order. Messages may include text, photos and short videos. Communications are linked to a specific order assignment. If a Worker is no longer assigned to an order (for example, after cancellation or reassignment), that Worker no longer has access to the communications and shared media associated with that assignment. A newly assigned Worker starts with a fresh communication thread and cannot access previous conversations related to the same order. Communications and shared media are retained in accordance with the retention principles set out in this Policy and may be reviewed by Platform administrators for the purposes of safety, moderation, support, quality assurance and dispute resolution. Users must not use the messaging feature to share illegal content, content that infringes third-party rights, or personal data of individuals who are not parties to the order. The Platform reserves the right to remove such content and to take appropriate action against the User.
9. Identity and Business Verification
Workers registering as self-employed professionals (autónomos) and Companies operating on the Platform are required to submit verification documents. These may include, depending on the role: • official identity documents; • a photograph of the applicant holding their identity document (used only for identity confirmation); • self-employment or business registration documents; • tax identification information; • driving licences and vehicle-related documents, where relevant to the service offered. LimpioGo collects only the minimum verification information necessary for identity verification, regulatory compliance and fraud prevention, in accordance with the principle of data minimisation. These documents are stored securely and are accessible only to authorised Platform personnel involved in the verification process. They are used exclusively to verify the identity, legal status and eligibility of the Worker or Company, to comply with applicable legal and tax obligations, and to prevent fraud. Certain identification data (such as name, tax identification number and phone number) may additionally be transmitted to payment providers to enable their own regulatory identity checks. Payment providers process such data as independent controllers under their own privacy policies. Verification records are retained in accordance with the retention principles set out in this Policy, taking into account the longer periods that may apply under tax and anti-fraud legislation.
10. Location Data
The Platform processes location data in the following ways: • Service address (Customers): when placing an order, the Customer provides the address at which the service is to be performed, together with the corresponding map coordinates. This information is necessary to perform the order and is shared with the assigned Worker as part of the order details. • Worker location (Workers): when location sharing is necessary for providing Platform services and while the Worker has enabled availability for receiving orders, the Platform processes the Worker's approximate real-time location. This is used to match the Worker with nearby orders, to enable the Customer to follow the Worker's approach to the service location when relevant, and for operational oversight. Workers can stop the sharing of real-time location at any time by setting themselves as unavailable on the Platform. • Platform administrators have access to service addresses and Worker locations for the purposes of safety, support, oversight and dispute resolution. Location data may be shared with mapping and geocoding providers to translate addresses into coordinates and to display routes. Location data is not used for marketing purposes.
11. Push Notifications and Communications
The Platform sends operational notifications to Users through mobile-device push notifications, in-app notifications, and email. These notifications relate to: • the lifecycle of orders (creation, acceptance, arrival, completion, cancellation, reassignment, reminders); • payments and refunds; • outcomes of verification processes; • communications received in the in-app messaging feature; • important account and security events. These messages are sent as part of the performance of the service and are not marketing communications. Users can control push notifications through their device or browser settings. To deliver push notifications, the Platform relies on third-party push-messaging services. This involves the processing of a device push identifier by those services on our behalf.
12. User Rights
The user has the right to: • Access their personal data • Request correction • Request deletion • Restrict processing • Data portability • Withdraw consent
13. Data Security
We apply appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.
14. Policy Updates
We may update this Privacy Policy. The current version is always published on our platform.
15. Account Deletion
Users have the right to request deletion of their account and personal data at any time. To request account deletion, please contact: info@limpiogo.eu Your request should include sufficient information to identify your account. What happens after deletion: • Your account is permanently deleted and you can no longer access the Platform with it. • Personal data associated with your account is deleted or irreversibly anonymised. • Certain information may need to be retained by us for the periods and purposes described in the section on Data Retention above — in particular, information contained in invoicing, accounting and anti-fraud records, or information necessary to defend against legal claims. Such data is kept only for the applicable legal purpose and is not used for any other purpose. • Communications and shared media exchanged through the in-app messaging feature may be retained for the same purposes and, where possible, anonymised so that they can no longer be linked to your identity. Processing time: Requests are processed within a reasonable timeframe in accordance with applicable laws.